The Australian Competition and Consumer Commission has released a free online education program for small businesses so they can better understand the rights and obligation under competition and consumer law.
“The ACCC is committed to helping businesses understand their rights and responsibilities. We recognise that small business operators are busy running their businesses and need simple, clear information which can be accessed at their own pace.” ACCC Deputy Chair Dr. Michael Schaper commented.
Dr. Schaper explained that the program provides small businesses with a simple, interactive learning resource which provides a broad overview of the Australian Consumer Law and Competition and Consumer Act (2010). It covers common questions such as what businesses can say in their advertising, what to do if they realise they are selling an unsafe product and when they must provide a customer with a repair, replacement or refund. Dr. Schaper added that the online program consists of 10 modules on specific topics, each of which should take about 15-20 minutes to complete. Users can work through the entire set of modules or select only those topics most relevant to their business operations. At the end of most modules, users can do a short self-assessment quiz to test their understanding of the topic.
